AI support operations
SupportDesk Intelligence
AI support desk platform for knowledge ingestion, answer provenance, escalation workflows, agent QA, and PII-aware conversation governance.
Enterprise Use Case
AI support desk platform for knowledge ingestion, answer provenance, escalation workflows, agent QA, and PII-aware conversation governance.
Inspect First
Answer provenance, retrieval boundaries, PII handling, escalation workflow, and QA controls.
- README setup path
- AGENTS.md repository operating rules
- Architecture deep dive
- Threat model
- Audit and observability plan
- OSS provider replacement notes
Contribution Path
Improve redaction notes, retrieval evidence, escalation tests, and OSS search adapters.
Good contributions keep secrets out of examples, avoid promotional clone language, preserve provider choice, and include proof for meaningful changes.